Contact Us

We’re here to help! Whether you have a question about our latest blind box series, need assistance with your building block set, or want to track your order, the TOP TOY team is ready to assist.

📧 Get in Touch
The quickest way to reach us is via email. We aim to respond to all inquiries within 24-48 hours (Monday to Friday, excluding public holidays).

Customer Support: support@toptoyau.com

Order Inquiries: Please include your Order Number (e.g., #AU1001) for faster service.

🧩 Common Support Topics
Before reaching out, you might find a quick answer here:

Missing Building Block Pieces? Please email us with a photo of the manual marking the missing part.

Tracking Your Order? Check your shipping confirmation email for the tracking link.

Returns & Refunds: Please review our [Returns & Refunds Policy] for step-by-step instructions.