Shipping policy

Shipping Service

At TOP TOY, we are committed to delivering joy to your doorstep with speed and care. To ensure your collectibles arrive safely, we partner with reliable global and local couriers to provide the most efficient service based on your location.Please note that toptoyau.com exclusively serves the Australian market.

All orders are processed and shipped directly from our local warehouse located at 23-25 Princes Road East, C2, Auburn, NSW 2144, Australia, ensuring fast and reliable delivery to your doorstep.

Shipping & Delivery Time

We strive to get your favorite art toys to you as quickly as possible. Please refer to the following timeline:

Order Processing: Your order will be processed and shipped within 1-2 business days after successful payment.
Estimated Delivery Time: Standard shipping typically takes 3-5 business days to arrive at your Australian address.

Note: For Pre-sale items, please refer to the specific estimated shipping date displayed on the product or order details page.

Shipping Costs

We believe in straightforward pricing without hidden fees.

Standard Shipping: FREE on all orders across Australia.

Important Notices

To ensure a smooth delivery experience, please keep the following in mind:

Exclusive Australian Market (No International Shipping): We only fulfill and ship orders to valid addresses within Australia. We do not offer international shipping. If an order is placed requesting delivery to a country outside of Australia, it will be automatically canceled and fully refunded.
Address Accuracy: Please double-check that your shipping address is correct and valid. TOP TOY is not responsible for delivery failures caused by incorrect addresses provided by the customer. In such cases, packages cannot be redirected, and any loss incurred will be the responsibility of the customer.
Local Collection: Depending on local courier protocols, your package may be delivered to a nearby pickup point. It is the customer's responsibility to follow the courier’s instructions and collect the package in a timely manner.
Unclaimed Packages: If a package is returned or destroyed due to a failure to collect it within the specified timeframe, we unfortunately cannot offer a reshipment or refund.

Potential Delays

While we aim for 100% on-time delivery, please understand that shipping periods are estimates and may be affected by factors beyond our control, including:

Extreme weather conditions (Abnormal Weather).
Public holidays or peak shopping seasons.
Customs clearance procedures.
Force majeure events or emergencies at the origin or destination.

Contact Us

We are here to help! If you have any questions regarding your shipment, please feel free to reach out to our dedicated support team:

Email: support@toptoyau.com
Warehouse Address: 23-25 Princes Road East, C2, Auburn, NSW 2144, Australia