Help Center

1. How long does shipping take and is it tracked?

We know you're keen to get your hands on our figures! Standard shipping to most Aussie major cities takes about 3-5 business days. Regional areas might take a little longer. We provide fully tracked shipping so you can follow your parcel all the way to your door.

2. Where do your products ship from?

Our premium figures are dispatched from our international warehouse in Australia. Don't worry about hidden fees—all prices are clearly displayed at checkout, with no surprise customs charges for standard personal orders.

3. Can I return a blind box if I didn't get the character I wanted?

To be fair to all our customers, we cannot accept returns or exchanges simply because you didn't pull the exact figure you were hoping for. That’s the true thrill of the blind box! However, every figure in the series is designed to premium standards, so there are genuinely no "bad pulls."

4. What if my figure arrives damaged or has missing parts?

We pack our orders carefully, but if your item takes a hit during transit or has a manufacturing fault, no worries! Just get in touch with our support team within 7 days of delivery with some photos, and we’ll sort out a replacement or refund for you straight away.

5. Why are your blind boxes priced higher than standard toy store ones?

We focus on premium collector-grade quality, not cheap throwaway plastics. Our figures made with highly durable and soft-touch materials, and feature brilliant craftsmanship like movable parts. They are built to last as backpack charms or proud display pieces.

6. How can I guarantee I get the whole set without duplicates?

To be completely upfront with you—no. Because these are true blind boxes, every single box is a completely random pull. Even if you grab a whole case, we cannot guarantee zero doubles or a complete set. But honestly, that’s the real thrill of the chase! Grabbing multiples definitely boosts your odds of finding your favourite characters. And if you do score a double? They make brilliant backpack charms or cracking little pressies to trade with mates.

7.Is it safe to shop on your website?

Absolutely. We use an industry-standard encrypted checkout system that supports major credit cards and PayPal.

8.Still have questions or need help with your order?

We’re here to help! If you have any specific inquiries or need assistance with your collection, feel free to reach out to our friendly team at support@toptoyau.com. We typically respond within 24 hours on business days.